We are a fully established bricks-and-mortar company trading as Industrial Industrial Power Tools UK. Our 10,000 sq/ft facility south of Glasgow, Scotland, houses our operations. Established in 1991, we have a rich history of serving industries with top-quality tools. For more details, please visit our “About Us” page.
While we aim to stock a broad range of products, it’s impossible to have every item in stock at all times. If an item is temporarily out of stock, we typically replenish and dispatch it within a few working days.
Yes, all orders are shipped with a VAT invoice as our company is fully VAT registered.
All power tools and accessories from Industrial Industrial Power Tools UK come with a full manufacturer’s warranty. Some manufacturers also offer extended warranties when registering online. For specific details, refer to the manufacturer’s website.
Yes, we can deliver to a third-party business address. However, additional verification may be required. Please note, we do not deliver to private third-party addresses or building sites.
We require a signature upon delivery. If you’re unavailable, the courier will provide instructions on retrieving your package. We cannot leave deliveries in unsecured locations like garages, sheds, or porches.
Yes, you can reach us on our technical sales line at +447557826349, Monday to Friday, 8:30 AM to 5 PM. International callers can dial the same number with the appropriate international code.
Yes, we have a fully stocked trade counter open from 8:30 AM to 5 PM, Monday to Friday. We’d be happy to welcome you and discuss your requirements in person.
If your shipment shows signs of transit damage, please sign for it as “damaged” and contact us immediately at +447557826349 for further instructions.
Mistakes happen! Contact our support line within 7 days at +447557826349, and we’ll assist you in returning or replacing the item.
Yes, you’ll receive tracking information once your order leaves our warehouse. You can also request tracking details via phone or email.
At Industrial Industrial Power Tools UK, your security is our priority. We’ve been online since 1999 and use the latest industry software to protect both our website and your personal details. In over two decades, we’ve never experienced a security issue.