Contract
Industrial Industrial Power Tools UK (the seller) provides professional goods and services to you and your company (the customer). We reserve the right to alter terms and conditions without prior notice, with changes applied to orders received from the date of the change.
Order Processing
Ordering from Industrial Industrial Power Tools UK is simple. Choose from the methods listed below, and we’ll handle the rest.
Website Ordering
Our website, industrialpowertools.uk, is open 24/7, making it the fastest and most efficient way to place your order. An automatically generated email confirms receipt of your order request. The contract to supply is formed only after we’ve reviewed and accepted your request. We reserve the right to cancel any order at any time with a full refund processed within 7 working days.
Phone Orders
You can also call our technical sales line on +447557826349, Monday to Friday, from 8:30 AM to 5 PM. Our knowledgeable sales team will assist you with stock checks, technical questions, or placing an order.
Postal and Faxed Orders
Mail or faxed orders are accepted with full payment details and a contact number. Orders paid by cheque will be processed after payment clears, which may take 7-10 working days.
Pricing and Payments
All prices on our website are subject to VAT and any additional carriage charges. If an error occurs with pricing, we will contact you to confirm your choice of proceeding with the corrected price or cancelling the order.
Order Dispatch
Orders placed before 1:30 PM (Monday to Friday) will be dispatched the same day, subject to stock availability. Out-of-stock items are dispatched within 3-5 working days, and we will contact you if there’s a delay.
Delivery
We use a variety of carriers, including Royal Mail for smaller items and road transport for larger ones. Signature is required upon delivery. We offer next-day delivery at an extra cost if requested.
Warranty
All tools supplied by Industrial Industrial Power Tools UK come with a full manufacturer’s warranty. Refer to the manufacturer’s website for details on extended warranties.
Order Cancellation
You can cancel your order within 14 days of receiving the goods. Notify us via email or phone. If the goods have already been dispatched, return them unopened within 14 days. Refunds will exclude carriage charges.
Returning Goods
If goods arrive damaged or faulty, contact us within 30 days. We will replace or refund the item upon inspection.
Returning Incorrectly Ordered Goods
If you’ve ordered the wrong item, contact us within 30 days. Returned goods must be unused and in resalable condition. A restocking fee may apply.
Privacy Policy & Complaints
We value your privacy and comply with the Data Protection Act. Your information will only be used to process your order. Complaints should be addressed to our team, and we aim to respond within 5 working days.
Website Trading and Pricing Policy
Our website caters to UK mainland customers, and offshore deliveries may incur additional charges. Prices are subject to change and are not guaranteed once warehouse stock is exhausted.
Invalidity
If any part of these terms is deemed unenforceable, the remaining terms will remain in full effect.
General Agreement Terms
Disputes will be settled in the courts of Scotland under Scottish law.
Copyright
All website design, layout, and text are copyrighted by Industrial Industrial Power Tools UK. Reproduction is prohibited without prior written consent.
Cookies
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